Privacy Policy for Broker Academy
Last Updated: 25/10/2024
1. Introduction
Welcome to Broker Academy (“we,” “our,” or “us”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our online course and related services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Full name
- Email address
- Billing address
- Payment information
- Phone number (optional)
- Profile picture (optional)
- Educational background
- Professional information
2.2 Course Activity Data
We automatically collect information about your course interactions:
- Course progress and completion status
- Quiz and assignment scores
- Discussion forum participation
- Time spent on course materials
- Login times and frequency
- IP address and device information
- Browser type and operating system
2.3 Communications
We maintain records of:
- Support requests and correspondence
- Forum posts and comments
- Messages to instructors or other students
- Feedback and course reviews
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Course Delivery
- Providing access to course materials
- Tracking progress and completion
- Issuing certificates or credentials
- Personalizing learning experience
- Facilitating peer interaction
3.2 Account Management
- Processing payments
- Authenticating user access
- Sending course updates and notifications
- Providing technical support
- Maintaining account security
3.3 Course Improvement
- Analyzing course effectiveness
- Identifying areas for improvement
- Developing new content
- Conducting research and analytics
- Gathering user feedback
4. Information Sharing and Disclosure
4.1 We May Share Information With:
- Service providers (payment processors, hosting services)
- Analytics providers
- Learning management system providers
- Accreditation bodies (if applicable)
- Legal authorities when required by law
4.2 We Do Not:
- Sell personal information to third parties
- Share information for marketing purposes without consent
- Disclose more information than necessary for service provision
5. Data Security
We implement appropriate security measures including:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication
- Secure data backup procedures
- Incident response planning
6. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request data deletion
- Opt-out of marketing communications
- Export your data
- Withdraw consent for data processing
7. Data Retention
7.1 We retain your information:
- While your account is active
- As required by law
- For legitimate business purposes
7.2 After account closure:
- Payment records: As required by law
- Communications: 2 years
8. Children's Privacy
We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
9. International Data Transfers
If we transfer your data internationally, we ensure:
- Adequate data protection measures
- Compliance with applicable laws
- Implementation of standard contractual clauses
- Appropriate security measures
10. Cookies and Tracking Technologies
We use:
- Session cookies for authentication
- Persistent cookies for user preferences
- Analytics cookies for performance measurement
- Third-party cookies for functionality
You can control cookie settings through your browser preferences.
11. Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of material changes via:
- Email notification
- Course announcement
- Website notice
12. Legal Basis for Processing (GDPR)
For EU residents, we process data based on:
- Contract performance
- Legal obligations
- Legitimate interests
- Your consent
13. Compliance with Privacy Laws
We comply with applicable privacy laws including:
- GDPR (European Union)
- CCPA (California)
- PIPEDA (Canada)
- Other applicable regional regulations
15. Dispute Resolution
Privacy-related disputes will be resolved through:
- Direct communication
- Mediation if necessary
- Appropriate regulatory authorities
- Courts of Belgium
By using our course, you consent to this Privacy Policy. For material changes, we will seek renewed consent where required by law.